Telephone Systems
Voice is now an application that uses a data network. This transforms the way we must think about our voice systems. It opens the doors to new, flexible communications solutions which can better integrate with data and business processes. However, this change has two significant challenges. First, the integration of voice and data management teams is the single defining factor in VoIP success or failure. Second, these systems are no longer an overhead cost but are now expected to add revenue, improve efficiency and increase competitiveness.
Services Provided
- Voice and Data Traffic Analysis
- Modeling of Call Flows and Call Queuing
- Developing Requests for Proposal
- Bid and Contract Management
- Disaster Recovery Planning
- Shared Tenant Services Business Design
- Auditing of Equipment and Services Billing
- Telecom Services Work Flow and Related Business Processes
- Common Carrier Vendor Management
- Data, Voice, and Video Network Integration
- Project and Program Management
Sample Projects
- Maryland Unemployment Insurance Call Center Upgrade
- Maryland Unemployment Insurance Interactive Voice Response Upgrades
- Brody Transportation PBX Upgrade
- St Anne’s Parish Enterprise Network
- Minneapolis Airport Crash Phone Design
- ARINC data circuit inventory audit and business process analysis
- Albuquerque Sunport Shared Tenant Services Business Design
- Anaheim Regional Transportation Intermodal Center Shared Tenant Services
- State of Maryland PBX III Master Contract Development
- Toll-free Analysis for Maryland Department of Information Technology
Technologies
- Voice over IP, Contact Centers
- Automated Call Directors
- Interactive Voice Response
- Call Recording Systems
- Electronic Document Management Systems
- Multi-protocol Label System (MPLS)
- Unified Communications
- Enhanced 911
- Telecom Expense Management
- Fax Servers